Rachel Pickard's firm excels in Social Security disability cases where staff connect quickly and secure wins that matter. Outcomes are polarized: some clients credit the team with life-changing results after prior rejections; others report abrupt case termination, minimal outreach, and a gap between initial warmth and later responsiveness.
Larry Hoyle draws strong praise for legal knowledge, courtroom skill, and willingness to work with clients who cannot pay upfront. Some reviewers report serious problems: missed court dates, ignored calls, retained fees without delivering promised service, and cases that ended poorly despite his direction.
Reviewers consistently report strong results in traffic, criminal, and felony cases, with many noting fast resolutions and clear updates throughout the process. Brent Ratchford and staff like Kennon McFalls earn praise for professionalism, knowledge, and patience with clients facing serious stakes. However, a small number report feeling misheard during initial consultations or receiving poor legal advice that led to worse outcomes.
Most reviewers report straightforward, attentive service from named attorneys like James Martin, Walt Grayson, and John H. Russell Jr., who explain steps clearly and follow through. One older complaint about contract cancellation and deposit return remains an outlier in the file.
Last updated 2026-08-02